Reference management and status

Managing your references

You can use Self-Service to change a referee’s email address if it was entered incorrectly and to send a new request to the corrected address. You can also add a new referee if one of your original referees is not able to fulfil the request.

You can re-send the automated reference request to your referees as a reminder or if a referee has misplaced the original request. However, we would strongly recommend that you contact your referees personally before re-sending the request.

Graduate applications will be considered ready for assessment once two of the references have been submitted, as well as all the other required documents. Note that the third reference may still be required later by the academic department before they confirm their decision.

Checking the status of your references

To check whether your references have been submitted, use the Manage Referees button for the relevant application.

In the Referee Details table, the right-hand column will display whether the reference has been submitted.

For any referees that have not yet completed your reference you will be given the options to:

• Send a reminder reference request email (Resend Reference Request);
• Edit the referee’s email address (Edit Referee Email); or
• Add another referee (Add Referee).

You will only be able to send one reminder email per day to each referee. Once you have sent the reminder, the 'Resend Reference Request' button for that referee will be disabled until the next day. The maximum number of referees that you can register for your application is six.

Please note that references submitted outside of the online reference system can only be added to your application after it has been submitted, and therefore there may be a delay in the status of these references changing to ‘received’.

How to add an additional referee

Select the ‘Self-Service’ button for the application you would like to add a referee to, then use the ‘Manage Referees’ button. From this page then use the ‘Add Referee’ button. You will then be prompted to fill out the mandatory details for the new referee. Once you have checked these details, use the ‘Save’ button. Once you select ‘Save’, a reference request email will be sent to the email address you registered for the additional referee.

How to correct a referee’s details

You can see a list of the referees you have registered by using the ‘Manage Referees’ button. From this page, use the ‘Edit Referee Email’ button. You will then be able to edit the referee’s email address and reference deadline date. Once you select ‘Save’, a reference request email will be sent to the amended email address for the referee.